FAQ
1. Payment
What are the terms of payments you offer?
Payment of the goods should be set in USD or RMB on the basis of
goods exchanging. We accept payment of T/T, Western Union,Paypal,
and cash only.
Customes need to pay for fee and customs tax, and extra fees if you
are in remote areas. We can declare
your goods at low value to help you avoid taxes.
2. Packing:
Packed with an ti-static bag ,bubble bags and foam box, which
ensure your goods' safety .
We accept your packing, can, logo and image etc, all by customers'
request.
During the packaging process, preventive measures will be taken by
us to assure that the goods
are in a good condition during storage and delivery .
If product is broken during transportation due to improper packing,
the responsibility will be
borne by the seller.
3. Shipment:
How long will it take to deliver goods?
We will ship the goods within 1-3 days by air after your payment.
And we will send you the tracking
number the next day after the goods are shipped.
What kind of transportation methods you offer?
For spare-parts, we use express delivery like DHL, UPS, FedEx, TNT
and EMS, as we enjoy
very good discount in these companies. But if buyers provide us
their accounts to pay the transportation
fee, we are also welcomed.
For goods with large package, we will transport by air and sea, and
we will confirm freight with buyers’
prior delivery.
4. After-sale service:
What about the warranty you offer?
We provide 6 months warranty for copy products and one years
warranty for original & tested products. There is no warranty if:
1). Man-made damage;
2). The products have been used already;
3). Our label is broken.
How is the After-sales service?
1).We have a huge team which is in charge of after-sales service,
also a service hotline dealing with
buyers’ complains and feedback.
2).We offer 24 hours online service to help buyers solving
problems.
3).We offer buyers the market information updated regularly.
Remarks:
Before your installation, please check both appearance and function
of the products, then install to the
machine, any damages caused by un-professional installation is out
of our responsibility.
If the products you received are defective or faulty, please let us
know immediately, and tell us what happen for products. we can
change the defective products for the buyers free of charge.
Other Black toner cartridges compatible with Konica Minolta
copiers:
Baoan Shenzhen.China.
